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British Canoeing Awarding is an awarding body recognised and regulated by the Office of the Qualifications and Examinations Regulator (Ofqual), Qualification Wales and the Council for the Curriculum, Examinations and Assessment (CCEA), working with leading organisations.

The British Canoeing Awarding mission is to provide qualifications which are relevant and fit for purpose through a quality assured, efficient and cost effective qualification awarding service.

Commitment to Customers and Stakeholders

British Canoeing Awarding Body are committed to the provision of a value-added service via competent and helpful personnel, utilising efficient quality systems and processes. In delivering a responsive and effective service with courtesy, we aim to:

  • maintain effective communication mechanisms, to provide quality information
  • solicit customers' feedback on British Canoeing Awarding Body services on a regular basis, to establish customer satisfaction levels
  • adhere to the established procedures and quality standards, to ensure good practice and consistency
  • ensure British Canoeing Awarding Body personnel are competent and motivated to work to a high standard
  • ensure that personnel adhere to the British Canoeing Awarding Body Code of Ethics and Core Values to meet British Canoeing Awarding Body’s and customers' expectations
  • treat all customers and potential customers equally at all times, regardless of age, gender, ethnic origin, religion, sexual orientation or disability
  • act promptly and professionally in all customer operations, providing relevant information on taking appropriate action within specific timescales, where required.

Information on services and the cost of these services is freely available, as well as access to the policies and values that underpins our work, fostering a climate of mutual respect between our and customers and stakeholders. To find out more information on our customer service policy please see the British Canoeing Awarding Body Customer Services Policy.



British Canoeing Awarding © copyright 2016
BRITISH CANOEING AWARDING
National Water Sports Centre, Adbolton Lane
Holme Pierrepont, Nottingham, England, NG12 2LU
Telephone: 0300 0119 500
British Canoeing Awarding