Our Commitment to You

Commitment. A couple paddle on a cloudy lake

British Canoeing Awarding Body’s commitment is to the provision of a value-added service via competent and helpful personnel, utilising efficient quality systems and processes.

In delivering a responsive and effective service with courtesy, we aim to:

  • Maintain effective communication mechanisms to provide quality information
  • Solicit customers’ feedback on British Canoeing Awarding Body services on a regular basis to establish customer satisfaction levels
  • Adhere to the established procedures and quality standards to ensure good practice and consistency
  • Ensure British Canoeing Awarding Body personnel are competent and motivated to work to a high standard
  • Ensure that personnel adhere to the British Canoeing Awarding Body Code of Ethics and Core Values to meet British Canoeing Awarding Body’s and customers’ expectations
  • Treat all customers, and potential customers, equally at all times regardless of age, gender, ethnic origin, religion, sexual orientation or disability
  • Act promptly and professionally in all customer operations, providing relevant information on taking appropriate action within specific timescales where required

Information on services and the cost of these services is freely available, as well as access to the policies and values that underpin our work.

We seek to foster a climate of mutual respect between our customers and stakeholders. View the related documents below to learn more.

British Canoeing Awarding Body recognises that many aspirant instructors, coaches, leaders and providers, and those wishing to transfer from other award systems or other countries, may bring relevant experiences and qualifications to their role from other sports, countries and learning opportunities, and offers an Accredited Prior Learning (APL) service.  To view the APL Policy, click below:

  Accredited Prior Learning (APL) Guidance Document (553.6 KiB, 1,734 hits)

Related Downloads

  BCAB Complaints Procedure Policy (129.1 KiB, 1,549 hits)

  BCAB Customer Service Statement (119.2 KiB, 1,381 hits)

  BCAB Enquiries and Appeals Procedure (110.2 KiB, 1,783 hits)

  BCAB Equal Opportunities for Access and Fairness in Assessment Policy (654.2 KiB, 1,513 hits)

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Paddlesport Safety and Rescue Course

This course was launched on the 4th January and aims to provide paddlers with the key safety and rescue skills required to operate safely and be able to deal with common problems in a sheltered water environment.

The course content focuses on rescuing from the paddlers specific craft and covers equipment, safety frameworks, as well as a range of rescues such as contact and towing rescues, self-rescues and deep water rescues.

Find out more about this course!

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Stand Up Paddleboard Instructor

This course was launched on the 4th January and aims to support Instructors running SUP taster/starter sessions and short journeys in very sheltered water environments.

The 2 day course helps to prepare candidates for their first SUP instructing role, ensuring they are ‘primed and ready’ to deliver safe and enjoyable sessions for people new to paddleboarding, within the safety management systems of clubs, centres or other organisations.

Find out more about this course!

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Inclusive Language eLearning

This eLearning was launched on the 11th January and will cover the importance of using inclusive language and the impact it can have on those around you.

This module provides an understanding of key terms, definitions and examples of inclusive language; supports learners on how to identify and tackle inappropriate or exclusive language such as banter and microaggressions; and how to challenge it when it happens.

Find out more!

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International Webinars

We have held several International webinars throughout the year the first being Paddling in France which was on 15th February 2023, this was then followed by the United States of America on 15th March 2023 we then had Nepal, Norway and the latest one Austria which was on 21st June 2023. 

If any resources were used in the webinar you can now find them on the BCAB Digital Library along with the recording of the webinars. Unfortunately Paddling in Norway wasn\’t recorded so that wont be on the Digital Library.

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Manual Handling eLearning

This eLearning was launched on the 31st January and will cover different types of manual handling, how we can consider and manage risk and shows the steps we can take when manual handling to better protect our bodies. 

Throughout paddlesport, there are many occasions when we are lifting, carrying and moving craft, as well as performing rescues.  It’s essential we reflect on current practice and consider whether we are putting ourselves and others in potential danger of damaging joints and muscles, particularly when moving or lifting equipment or people.

Find out more!

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Sea Kayak Safety and Rescue Course

This course was launched on the 2nd May and aims to provide paddlers with the key safety and rescue skills required to operate safely and be able to deal with common problems on the sea, in both sheltered and moderate conditions.

Find out more about this course!

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New eLearning platform

On the 14th June we moved over from the Sarola shop to our own new eLearning platform on BCAB. We made this change because learners have asked us to reduce the number of our websites they need to use.

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Inland Open Water Safety and Rescue

This course was launched on the 1st June and aims to provide paddlers with the key safety and rescue skills required to operate safely in a moderate inland open water environment.

All of the modules are interactive, practical sessions, discussing and using equipment, and exploring possible solutions to common issues. Modules include safety frameworks, clothing and equipment, self rescues, as well as rescue scenarios.

Find out more about this course!

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Euro Paddle Pass (EPP)

British Canoeing Awarding Body attended a meeting with other National Federations to consider the framework of paddle sport competency in all disciplines across Europe.  

The Euro Paddle Pass (EPP) as it is known has members from Denmark, Finland, France, Germany, Great Britain, Ireland, Italy, Norway, Slovenia, Sweden, and Switzerland.

Each National Paddlesport certification system maps across to the requirements of the EPP standard within a specific discipline and ranges from levels 1 to 5.

The BCAB relatively new personal performance awards (January 2019) have now been mapped, verified and agreed at specific levels within the framework.

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Pathway opportunities for Slalom Coaches

British Canoeing Awarding Body is pleased to announce that it has developed an alternative pathway for Slalom Coaches, and is now offering two regulated qualifications:

  • Slalom Coach (Grade 1/2) 
  • Slalom Coach (Grade 2/3)

During a review of the existing pathway for Slalom Coaches it was evident that many clubs do not operate within the environmental definitions of moderate water (Grade 2/3) and the need to provide opportunities for those coaching slalom within clubs to gain a regulated qualification.

Find out more!

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Surf Kayak Safety and Rescue course

This course was launched on the 1st July. This course replaced the Advanced Surf Kayak Safety and Rescue programme. Modules include beach management, safety frameworks, self-rescues, deep water rescues and more.

The Surf Kayak Safety and Rescue course has replaced the Advanced Surf Kayak Safety and Rescue programme and is a 6 and a half hour programme that consists of 7 modules.

Find out more about this course!

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